At ZyroCRM, we value your trust and are committed to safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your data when you access or use our website (zyrocrm.com) and CRM platform (app.zyrocrm.com). By using our services, you agree to the practices described below.
1. Information We Collect
We may collect the following types of information when you interact with ZyroCRM:
Personal Information: Name, email address, phone number, billing details, company information, and other identifiers you provide while signing up or contacting us.
Payment Information: Limited payment details necessary for subscription processing, securely handled by trusted third-party providers (e.g., Razorpay).
Technical Information: IP address, browser type, operating system, device information, and access logs for security and analytics.
Usage Data: Actions performed within the CRM, such as logins, form submissions, and feature usage, to help us improve our services.
Cookies & Tracking: We use cookies and similar technologies to enhance your browsing experience, analyze traffic, and provide personalized content.
2. How We Use Your Information
We use your information for the following purposes:
To provide, operate, and maintain our CRM platform.
To process payments and manage your subscriptions.
To send service updates, technical notices, and billing-related communications.
To improve platform performance and develop new features.
To respond to customer support queries and technical issues.
To comply with legal obligations, fraud prevention, and enforcement of our Terms & Conditions.
3. Sharing of Information
We respect your privacy and do not sell or rent your information. We only share information with:
Payment Gateways: Such as Razorpay, to process your payments securely.
Service Providers: Hosting, email, analytics, and cloud infrastructure providers who help us run ZyroCRM.
Legal Authorities: If required by law, regulation, or valid legal request.
All third parties we work with are bound by confidentiality and data protection obligations.
4. Data Retention
We retain your personal data only as long as necessary:
Account and billing data: Kept for as long as you have an active subscription, plus any mandatory retention period required by law (e.g., taxation).
Technical logs: Stored for up to 12 months for troubleshooting and security purposes.
Marketing communications: Retained until you unsubscribe.
You may request deletion of your account data by contacting us at support@zyrocrm.com.
5. Security of Your Data
We use industry-standard security practices, including:
Encrypted transmission (HTTPS/SSL).
Restricted access to customer data.
Regular monitoring and vulnerability scanning.
Secure authentication and backup processes.
Despite these measures, no system is 100% secure. Users are responsible for keeping their login credentials confidential.
6. Your Rights
As a user, you have the right to:
Access the data we hold about you.
Request corrections to inaccurate or incomplete information.
Request deletion of your data, subject to legal obligations.
Opt out of non-essential communications.
For requests, email us at privacy@zyrocrm.com.
7. Third-Party Links
Our website may contain links to third-party services or websites. We are not responsible for their privacy practices or content. Please review their policies separately.
8. Children’s Privacy
ZyroCRM is intended for business use and is not directed at individuals under the age of 18. We do not knowingly collect information from minors.
9. Updates to This Policy
We may update this Privacy Policy periodically to reflect changes in our business, technology, or legal requirements. The updated version will always be available on this page, with a revised “Last Updated” date.
10. Contact Us
If you have any questions about this Privacy Policy or how your data is handled, please contact us:
📧 privacy@zyrocrm.com
📧 support@zyrocrm.com
📞 +91 97282 96061